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Oct 15, 2025
by James Atkins

How long does it take for my order to ship out?

Standard handling time (i.e., the time it takes to process, pick, pack, and ship an order) is generally within 1 bu...

Oct 15, 2025
by James Atkins

I placed an order yesterday but I still have not received shipping or tracking info.

From the time of your purchase, all orders are generally shipped within 1 business day, although no later than 2 bu...

Oct 15, 2025
by James Atkins

The tracking info says my shipment was successfully delivered, however I have not received my package(s), can I get a refund?

In the rare event that a customer does not receive their shipment, even though the order's tracking reflects a succ...

Oct 15, 2025
by James Atkins

Why is there no tracking info when I click the tracking link in the email or SMS?

Please note that even though your package may already be on its way, it can still take up to one full business day ...

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